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Schoemans Technologies (Pty) Ltd
Registration Number: CY/2006/374
VAT Number: 04272261-01-5
P.O. Box 90206, Windhoek, Namibia
Schoemanshoek Building
C/O Sam Nujoma & Nelson Mandela Ave
Windhoek, Namibia
Tel: +264 83 702 0300
This Returns and Refund Policy applies to products purchased from the Schoemans Technologies (Pty) Ltd Online Shop.
By purchasing products through our Online Shop, customers acknowledge that returns and refunds will be handled in accordance with this Policy and the applicable Online Shop Terms and Conditions.
Returns are accepted within 7 calendar days from the date of purchase.
Customers wishing to return an item must contact Schoemans Technologies within this period.
To qualify for a return:
Items that are damaged, altered or tampered with will not be eligible for return.
Schoemans Technologies reserves the right to inspect returned items before approving a return and refund.
Customers wishing to return an eligible product should contact Schoemans Technologies and provide their order or invoice details and the reason for the return.
The product may be required to be returned to Schoemans Technologies for inspection.
A refund will only be processed once the return has been inspected and approved.
Once a return has been approved:
The time taken for the refunded amount to reflect in the customer’s account may depend on the customer’s bank or payment service provider.
Where collection or transportation of a returned product is required, applicable transport costs may be for the customer’s account unless otherwise agreed in writing by Schoemans Technologies.
Original delivery charges are not automatically refundable.
Schoemans Technologies may decline a return where:
A return after purchase is separate from the cancellation of an order.
Where an order is cancelled before delivery, the applicable cancellation provisions contained in the Schoemans Technologies Terms and Conditions of Sale may apply.
Where applicable, cancellation charges are therefore dealt with separately from refunds under this Returns and Refund Policy.
Customers are responsible for reviewing their order details, product specifications, quantities, compatibility requirements and delivery information before completing an online purchase.
Returns resulting from incorrect customer selections remain subject to the requirements and applicable charges contained in this Policy.
This Returns and Refund Policy should be read together with the Schoemans Technologies Online Shop Terms and Conditions and the applicable invoice, quotation or order confirmation.
Nothing in this Policy is intended to exclude or restrict any rights that cannot lawfully be excluded under applicable Namibian law.
For further assistance, contact Schoemans Customer Service:
+264 83 702 0300
onlineshop@schoemans.com.na
Company Registration Number: CY/2006/374
VAT Number: 04272261-01-5
Import Number: 04272261-01-6
Physical Address: 308 Sam Nujoma Drive & Nelson Mandela Avenue, Windhoek, Namibia
Postal Address: P.O. Box 90206, Windhoek, Namibia
Telephone: +264 83 702 0300
For purposes of these Terms and Conditions:
These Terms and Conditions govern purchases made through the Schoemans online store.
They should be read together with any applicable:
By accessing the online shop, opening an account or placing an order, you agree to these Terms and Conditions.
By submitting an order, you confirm that you have read, understood and accepted these Terms and Conditions.
You agree that Schoemans may provide quotations, order confirmations and invoices electronically.
Submission of an order does not automatically guarantee acceptance or stock availability.
An order is confirmed once Schoemans has processed it and the goods have been dispatched or made available for collection.
Customers may be required to create a Schoemans online profile.
You are responsible for:
Schoemans is not responsible for loss resulting from unauthorised account access caused by a customer’s failure to keep credentials secure.
By purchasing through the online store, you consent to the collection and processing of information necessary for:
All products shown on the Website are subject to availability.
Adding a product to a shopping cart or wish list does not reserve stock or guarantee the displayed price.
If an item becomes unavailable after an order has been placed, Schoemans will notify the customer as soon as reasonably possible.
Prices are displayed in Namibian Dollars (NAD) and apply to transactions within Namibia.
Prices may change without prior notice due to circumstances including:
Where a quotation is issued, the quotation will remain open for acceptance only for the validity period stated on that quotation.
Quoted prices remain subject to availability and may change where exchange-rate fluctuations or supplier changes affect the cost before acceptance.
Schoemans aims to display product information accurately.
Product colours, images, packaging or appearance may vary from the Website because of:
Schoemans reserves the right to correct genuine pricing, specification, description or stock errors before completing an order.
Schoemans may cancel or decline an order where:
Where Schoemans cancels a fully paid order and the customer qualifies for a refund, the amount due will be refunded.
Online-store delivery is available within Namibia only.
Delivery may be performed by Schoemans or a third-party courier.
Shipping or delivery costs are not necessarily included in a quotation or displayed product price.
The applicable shipping charge may be determined according to the delivery address at checkout.
Delivery charges may take into account:
Printers and other large or heavy technology products may attract additional delivery charges.
Normal delivery operations take place:
Weekends and public holidays are excluded unless otherwise arranged.
Products will be delivered to the address supplied by the customer during checkout.
The customer is responsible for ensuring that delivery information is correct and that an authorised recipient is available.
Once the goods have been delivered and signed for by the customer or an authorised recipient, Schoemans is no longer responsible for loss or damage occurring after delivery.
Customers may select collection where that option is available.
Standard collection for online orders is from the Schoemans Head Office in Windhoek.
Collection from another Schoemans branch must:
Collection arrangements should be made at least two working days in advance.
Identification and proof of order may be required when collecting goods.
Goods that remain uncollected for 28 days may result in the order being cancelled.
Where appropriate, applicable storage, handling or cancellation costs may be deducted before any refund is processed.
Unused goods may be returned within 7 days of delivery or collection, provided that:
If an incorrect or defective product is received:
Where the item is confirmed as incorrect or defective and qualifies for return, Schoemans will arrange the applicable repair, replacement or refund.
A return may be refused where damage arose because of:
Unless otherwise expressly stated, all warranties are carry-in warranties.
Products must be taken to the applicable warranty centre in Namibia or the relevant Schoemans technical department for assessment and repair.
Unless the individual product terms state otherwise, the applicable warranty covers hardware only.
Software is not included in the hardware warranty.
Schoemans does not guarantee the compatibility or performance of software, including third-party software.
Customers are responsible for checking that hardware and software meet their specific requirements before purchase.
At Schoemans’ discretion, qualifying defective products or components may be repaired or replaced where the defect:
Where the applicable warranty conditions require notification within two weeks of delivery, the customer must report the defect within that period.
Warranty coverage does not extend to defects or damage caused by:
If inspection determines that a reported defect is not covered by warranty, the customer may be charged the reasonable costs incurred in inspecting and rectifying the defect.
Orders may be cancelled before dispatch using the applicable cancellation option in the customer’s order summary, where available, or by contacting Schoemans.
If goods have already left the warehouse, the customer may be charged:
Any refund due will be processed only after the returned goods have been received and assessed.
Online transactions may be processed through reputable third-party payment service providers.
Where credit or debit card payment is available, payment is processed at checkout.
Approved refunds for returns or cancelled orders may take up to 10 working days to reflect in the customer’s account, depending on the payment provider or financial institution.
Schoemans reserves the right to update these Terms and Conditions.
The Terms applicable to a purchase will be those applying to the transaction at the relevant time.
By using the Schoemans online store, you agree to comply with these Terms and Conditions and any other policies expressly incorporated into them.
Schoemans Technologies reserves the right to update these Terms and Conditions.
The terms applicable to a transaction will be those applicable to the order or transaction at the relevant time.
By continuing to use the online store, you agree to comply with the applicable Terms and Conditions.
For assistance with an online order, delivery, collection, return, warranty or other online-shopping query, contact Schoemans Customer Service through the contact details displayed on the Website.
For further assistance, contact Schoemans Customer Service:
+264 83 702 0300
onlineshop@schoemans.com.na
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Schoemans Technologies (Pty) Ltd
Registration Number: CY/2006/374
VAT Number: 04272261-01-5
P.O. Box 90206, Windhoek, Namibia
Schoemanshoek Building
C/O Sam Nujoma & Nelson Mandela Ave
Windhoek, Namibia
Tel: +264 83 702 0300
This Shipping Policy applies to products purchased from the Schoemans Technologies (Pty) Ltd Online Shop.
By placing an order through our Online Shop, customers acknowledge that shipping, delivery and collection will be handled in accordance with this Policy and the applicable Online Shop Terms and Conditions.
All online orders are shipped or collected from the Schoemans headquarters in Windhoek.
Where a customer wishes to arrange collection or shipping from another Schoemans branch, the customer must enquire and obtain confirmation before placing the order.
Customers are responsible for providing a complete and correct shipping address when placing an order through the Online Shop.
Customers should ensure that all delivery information, including the recipient’s name, physical delivery address and contact details, is accurate before completing the purchase.
Schoemans Technologies will not be responsible for delays or additional costs arising from incorrect or incomplete delivery information supplied by the customer.
Orders will only be processed and released for shipping once the required payment has cleared and is reflected in the applicable Schoemans Technologies bank account.
Orders placed before 14:00 on business days will be processed for shipping accordingly.
Orders placed on Saturdays, Sundays or other non-business days will be processed on the next applicable business day.
Schoemans Technologies will endeavour to process and deliver orders within the estimated delivery timeframe communicated to the customer.
Delivery dates are estimates provided in good faith and may be affected by stock availability, delivery location, transport arrangements and other circumstances outside the reasonable control of Schoemans Technologies.
Shipping, insurance, handling and packing charges may apply depending on the customer’s delivery location and the nature of the order.
Any applicable delivery or shipping charges for an Online Shop order will be communicated or displayed where applicable before the order is completed.an Online Shop order will be communicated or displayed where applicable before the order is completed.
Where a package cannot be delivered and is returned as undeliverable, Schoemans will make reasonable efforts to contact the customer and arrange re-delivery.
Additional delivery or transport charges arising from an incorrect address, failed delivery attempt or re-delivery may be for the customer’s account where applicable.
Where a package cannot be delivered and is returned as undeliverable, Schoemans Technologies will make reasonable efforts to contact the customer and arrange re-delivery.
Additional delivery or transport charges arising from an incorrect address, failed delivery attempt or re-delivery may be for the customer’s account where applicable.
Where the customer selects or arranges collection, the order will only be available for collection once the customer has been advised that the order is ready.
Customers may be required to provide satisfactory proof of identity, order confirmation or other relevant documentation when collecting an order.
Collection from a branch other than the Schoemans headquarters in Windhoek must be arranged and confirmed in advance.
Delivery may be affected by circumstances outside the reasonable control of Schoemans Technologies, including transport disruptions, courier delays, supplier delays, weather conditions, public holidays or other unforeseen circumstances.
Where delays occur, Schoemans Technologies will endeavour to provide updated delivery information where reasonably possible.
Customers are responsible for reviewing their order details, quantities, delivery address and delivery or collection option before completing an Online Shop purchase.
Any changes requested after an order has been processed may be subject to availability, additional delivery charges or other reasonable administrative requirements.
This Shipping Policy should be read together with the Schoemans Technologies Online Shop Terms and Conditions, Returns and Refund Policy, and the applicable invoice, quotation or order confirmation.
Nothing in this Policy is intended to exclude or restrict any rights that cannot lawfully be excluded under applicable Namibian law.
For further assistance, contact Schoemans Customer Service:
+264 83 702 0300
onlineshop@schoemans.com.na
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