Shipping & Collection

• All online orders are shipped or collected from the Schoemans headquarters in Windhoek.
• For collection or shipping from other branches, please enquire prior to placing your order.

Shipping Address & Risk

• Customers are responsible for providing a correct and complete shipping address at checkout.
• Ownership and risk transfer to the customer once the order has left our premises.

Payment & Processing

• Orders will only be processed and shipped once full payment has cleared and is reflected in our bank account.
• Please note that EFT payments may take 2–3 working days to clear, which may delay shipping.

Undeliverable Packages

• In the event that a package is returned as undeliverable, Schoemans will make every effort to contact the customer and arrange for re-delivery.

Delivery Timeframes

• Orders placed before 14:00 on business days will be processed for shipping accordingly.
• Orders placed on weekends (Saturday or Sunday) will be processed and shipped on the next business day (Monday).

General Terms

• Schoemans reserves the right to update these terms and conditions without prior notice.
• By using the online store, you agree to comply with the terms set forth in this document.

For further assistance, contact Schoemans Customer Service:
+26483 702 0385
marketing@schoemans.com.na